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Unlock your organisation's full potential with the Service Hub Onboarding experience, your key to service excellence. With the help of HubSpot's industry-leading service tools and our experienced onboarding team, you'll be able to transform your customer service processes and take them to the next level. Drive meaningful insights, streamline workflows, and boost customer satisfaction - all while empowering your team to deliver exceptional service. Start your journey towards service mastery today!
01.
Our onboarding journey begins with comprehensive online consultations and meetings. This stage is crucial for understanding your unique service requirements, allowing us to craft a custom onboarding plan that aligns perfectly with your service goals.
02.
We believe in empowering your team with knowledge. Our training sessions are designed to familiarise your team with every aspect of HubSpot's Service Hub. These engaging and interactive sessions ensure your team can confidently navigate and utilise the platform’s features to enhance your service delivery.
03.
We dedicate specific hours exclusively to the implementation and setup of your Service Hub. This step involves detailed technical setup, including the integration of your service workflows. Our goal is to fine-tune the HubSpot platform to elevate your service efficiency and effectiveness.
04.
Our commitment to your success is ongoing. Post-onboarding, we provide continuous support to address any challenges or updates. Our aim is to ensure your sustained growth and proficiency in using the HubSpot Service Hub, making every customer interaction count.
Embarking on the journey with HubSpot's Service Hub presents an opportunity to transform your customer service experience, but the initial steps can often feel overwhelming. That's where our Service Hub Onboarding program shines, offering a seamless introduction to this robust platform. Our expert team is dedicated to guiding you through each feature, ensuring you can leverage the full potential of the HubSpot Service Hub effectively and efficiently. From setup to strategic implementation, we take care of the technicalities, empowering you to focus on delivering exceptional service to your customers.
Our Service Hub Onboarding is more than just a setup; it's a transformation of your customer service capabilities. With our expert guidance, you'll be equipped to handle every customer interaction with ease and professionalism.
We begin with a discovery session to understand your specific needs and the unique requirements of your service portal.
Our team will then set up your HubSpot account, including onboarding users, establishing user roles/permissions, and setting up teams and presets as relevant.
We connect to your inbox for seamless communication.
Calendar and meeting link setups are also integrated for efficient scheduling.
Team email setup and Service Pipeline configuration, if required.
Setting up basic live chat triggers or conversational bots in HubSpot and your website.
We integrate VOIP providers like AirCall and JustCall for calling functionalities.
Import your database and manage contacts with custom properties and field setups.
We set up a basic Ticket Pipeline Process, including the creation of pipelines, ticket stages, and workflow automation.
Establish a Knowledge Base and Survey system, including domain setup and content identification.
Follow-up Q&A support sessions and handling of miscellaneous tasks.
Providing standard recommendations for ongoing efficiency and success.
At Straight Growth, we're not just HubSpot experts. We're a team of passionate partners who are dedicated to helping businesses like yours reach their full potential. We're here for the long haul, with ongoing support and guidance to ensure you get the most out of the HubSpot platform. We're not just here to get the job done - we're here to support you every step of the way.
Testimonial
Good understanding of HubSpot and Responsive Team We've been working with Leena and Raj from the Straight Growth team for ~6 months now, and are very pleased with how things are moving. They are helping us to optimise our HubSpot account. We have internal joke, where we say we've invested in a Ferrari but are using it like a Maruti Suzuki. The Straight Growth team is slowly and steadily helping us understand more and more about our HubSpot account, helping improve the setup, helping setup reports for better monitoring and more. They are also very responsive. We're glad we chose the right HubSpot partner.
Read MoreAvailability and efficiency We are a young Fintech in EU, Straight Growth team helped us to deeploy HubSpot and enhance it on a continuous manner. We have weekly meetings with a ticketing system to work on different tasks: HubSpot settings (leadsourcing, database enhancement, pipelines), marketing operations (emailing, sequences), automation (workflow, zappier)... they always provide good advices even doing the extra mile by building on our requests and anticipating certain issues. When they don't know how to do what we need they investigate and always get back with a proposal. Finally, they are really business oriented and when an emergency comes up they are fully dedicated to solve it as if they were our own employees; we really consider them as fully part of our team!
Read MoreProfessional with a Personal Touch! Straight Growth is one of the most diligent teams I've worked with. They work well together and individually, and the team as a whole takes their roles seriously and is committed to fulfilling our many requests and requirements --- however trying the process can get with changes in decisions/direction. It is very reassuring to have a reliable and responsible team that continually strives to fully understand our brand and niche business; that perseveres to fulfill datelines and achieve goals together. Services provided Paid Advertising, Sales and Marketing Alignment, Social Media, Website Development, Website Migration, and Search Engine Optimization
Read MoreVery professional team and HubSpot experts The guys from Straight Growth are a very professional team of HubSpot experts, always flexible and open to going above and beyond expectations. A great and friendly team who are always open to adapting to our company's needs. Our FinTech startup is based on LATAM, and the Straight Growth team has provided excellent support for our Spanish and English scenarios. Totally recommended if you need assistance connecting other platforms with HubSpot. Services provided Branding, Social Media, Email Marketing, Full Inbound Marketing Services, Help Desk Implementation, and HubSpot Onboarding
Read MoreStraight Growth - way to go! Straight Growth have been a great partner, Shobhana and her team have gone from strength to strength, supporting us across a range of marketing activities as we ramp our marketing efforts to achieve our sales, marketing and growth goals. After onboarding and getting into a good operating rythym, we're realising the benefits of partnering with an organisation such as Straight Growth, and... we're only getting started! We're looking forward to us achieving great things together the next 12 months and beyond! Services provided Paid Advertising, Content Creation, Social Media, CRM Implementation, CRM Migration, Custom API Integrations, Website Design, Website Development, Search Engine Optimization, and Email Marketing
Read MoreGreat Team, Great Customer Service Straight Growth has been giving us very high-touch service at a great price point. Team is responsive and helpful, and is flexible to adapt to our needs. Excited to have a long-term partnership with the company even after we are done with our website development project!
HubSpot professional team & very satisfied ! The team is very professional for HubSpot, satisfied of the work done. From HubSpot settings to growth marketing strategy, add-Ons integration, Straight Growth implement the solution very well and help us to grow business. I recommend to work with them.
Being a new HubSpot user is intimidating when you’re setting up processes and new systems. Our team of HubSpot specialists is ready to take the reins for you so you can drive revenue fast.